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Loyalty360 – The Loyalty Marketers’ Association

Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. Brand marketers benefit from structured networking with their peers during a meet and greet at the beginning of the conference, followed by a peer-to-peer roundtable session on day 2. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities.

Expo Features

  • CX Awards
    The call for the 2015 CX Awards is now open. Don’t miss out on this opportunity to get the recognition your efforts deserve!
  • CX Landscape
    The CX Landscape: The State of the Industry report will assess the current and future states of customer experience…
  • Brand Panel
    Network with Expo attendees before & after the conference with Loyalty360’s secure peer to peer network, Brand Panel.
  • Delivering High Performance, Personalized Brand Experiences to Customers.
    Artemio Garza, Chief Marketing Officer, Meineke and
    Brad Marg, COO, Clutch
  • The Lens of CX – An Optical Perspective on Building Communities and Customer Experience from the Ground Floor
    Al Perkinson, VP of Marketing, Costa Sunglasses and Diana Helfinstine, VP of Customer Experience, Essilor
  • Express on the Role of Customers in Omnichannel Strategy
    Jim Kaniaris, Express & Lonnie Mayne, InMoment
  • How to Enable Change in Customer (and Associate) Centricity
    Diane Magers, AT&T
  • Beyond Satisfaction: Ford’s Pursuit of Loyalty
    Andrew Ashman, Ford Motor Company
  • The Customer Experience: Creating Emotional Connections that Drive Financial Results
    Jordan Katz, Gallup & Mark Johnson, Loyalty360

Engagement & Experience Expo 2015 Coverage

What Past Attendees Are Saying

  • One of the great strengths of this conference is that it’s very well rounded in terms of program management, the metrics piece and senior leadership pieces.

    Jenn McMillen, GameStop

    I had a great time at the Expo and found sessions helpful and insightful.

    Adriana Venthencourt, Office Depot
  • Thank you for all of the support and guidance at the expo; we really enjoyed it.

    Xavier Torres, Points.com

    I thought the sessions overall provided a great look into the ‘world’ of customer loyalty.

    Jeff Storie, A.O. Smith

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty 360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!

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