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Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. Brand marketers benefit from structured networking with their peers during a meet and greet at the beginning of the conference, followed by a peer-to-peer roundtable session on day 2. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities.

Expo Features

  • CX Awards
    The entries are in for the 2015 Loyalty360 CX Awards and judging has commenced.
  • CX Landscape
    The CX Landscape: The State of the Industry report will assess the current and future states of customer experience.
  • Brand Panel
    Network with Expo attendees before & after the conference with Loyalty360’s secure peer to peer network, Brand Panel.
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    General Session
    Which Wall Does the Brand Go On?
    Julian Aldridge, VP, Brand Evangelism and Activation, Charles Schwab
  • Gold's Gym Session
    Breakout Session
    Is Your CX in “Shape?” The Changing Role of Engagement & Customer Experience in the Fitness Industry
    Brad Bean, Gold's Gym & Lonnie Mayne, InMoment
  • Dominos Engagement Expo Session
    Breakout Session
    How Domino's Uses Digital To Take a Big Slice Out of the U.S. Pizza Industry
    Dennis Maloney, Chief Digital Officer, Domino’s Pizza & Logan Flatt, SVP, Strategic Planning, Ansira
  • Lenati Workshop Session
    Workshop Session
    Seeing Beyond the Strategy: Landing CX in the Real World
    Liam O’Connor, Principal, Customer Acquisition Practice & Paul Conder, Principal, CX Practice, Lenati
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    Breakout Session
    Inside CX– Giving Structure and Heart to your CX Program for Optimal Outcomes
    Diane Magers, Customer Experience Executive, AT&T
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    Breakout Session
    The Road to an Engaged and Active Community through Personalized and Rewarding Experiences
    Nataki Edwards, Vice President of Digital Strategy & Operations, AARP
  • Inquisium Session
    Showcase Session
    Delivering Solid Customer Experiences Through Better Feedback
    Vinay Khetarpal, Sales Executive, Inquisium
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    Showcase Session
    How Samsung Activates Customer Data to Deliver Omni-Channel Engagement That Drives Business Results
    Samsung Electronics America & Rosetta Consulting
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    Breakout Session
    CX Retail Revolution: How Goodwill Transformed Retail in Six Months
    Chris Politakis, Goodwill & Paul Conder and Liam O’Connor, Lenati
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    Showcase Session
    The Power of Preference
    Brian Hood, Intuit & Eric Holtzclaw, PossibleNOW
  • EMC Engagement Expo Session
    Showcase Session
    Big Data, Big Deal: Unlock the Power in Your Digital Business
    Carolyn Muise, Vice President, EMC Total Customer Experience
  • USA Futsal and LaQuinta Inns and Suites
    General Session
    It’s a CX Tug of War and The Customer is Winning. Now What?
    Christie Nelson, CMO, USA Futal and Dave Sims, VP of Loyalty Marketing, LaQuinta Inns and Suites

Engagement & Experience Expo 2015 Coverage

What Past Attendees Are Saying

  • One of the great strengths of this conference is that it’s very well rounded in terms of program management, the metrics piece and senior leadership pieces.

    Jenn McMillen, GameStop

    I had a great time at the Expo and found sessions helpful and insightful.

    Adriana Venthencourt, Office Depot
  • Thank you for all of the support and guidance at the expo; we really enjoyed it.

    Xavier Torres, Points.com

    I thought the sessions overall provided a great look into the ‘world’ of customer loyalty.

    Jeff Storie, A.O. Smith

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty 360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!

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