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Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle.

Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. Brand marketers benefit from structured networking with their peers during a meet and greet at the beginning of the conference, followed by a peer-to-peer roundtable session on day 2. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities.

Expo Features

  • CX Awards
    The 2016 Loyalty360 CX Awards will recognize customer experience leaders across all industries. Enter your brand today!
  • CX Landscape
    The CX Landscape: The State of the Industry report will assess the current and future states of customer experience.
  • Brand Panel
    Network with Expo attendees before & after the conference with Loyalty360’s secure peer to peer network, Brand Panel.
  • US Bank Image
    Breakout Session
    Behind U.S. Bank’s Ultimate Achievement in Real-Time Redemption and Personalized Customer Experience
    Bob Daly, SVP, Retail Payment Solutions, U.S. Bank
  • Staples Session
    Breakout Session
    The Future of Customer Engagement: Zero-User Interface
    Ryan Bartley, Director of Mobile and Applied Innovation, Staples & Ben Gaddis, Chief Innovation Officer, T3
  • United HealthCare Session
    Breakout Session
    A Prescription for CX Success: How UnitedHealthcare is Lowering Costs and Improving Outcomes
    Craig Hankins, ‎Vice President, Digital Products, UnitedHealthcare
  • Maaco Meineke Session
    Breakout Session
    A Customer Service Transformation with Driven Brands
    Jose Costa, Group President, Driven Brands & Artemio Garza, CMO, Meineke
  • Employee Engagement
    Breakout Session
    The Passion Play: Leveraging Empowered Employees for Deeper Engagement
    Linh Peters, Ulta Beauty & Emily Verner, Great Eastern Energy
  • Columbia Business School
    Breakout Session
    Creativity Brought to You By Constraint
    Matthew Quint, Director, Center on Global Brand Leadership, Columbia Business School
  • Recylebank Image
    Breakout Session
    Emphasis on Ethics: A Renewed Focus on Corporate Social Responsibility
    Emily Verner, Director of Marketing, Great Eastern Energy & Javier Flaim, CEO, Recyclebank
  • Wheaton and Bekins
    Breakout Session
    Moves that Matter: Driving B2B and B2C Engagement though Effective Communication
    A.J. Schneider, Executive Vice President, Wheaton and Bekins
  • Rent the Runway
    Breakout Session
    Fashionable CX: Hear Rent the Runway’s Secrets to Personalization and Customer Engagement
    David Page, SVP Brand Strategy and Research, Rent the Runway & Ernan Roman, President, ERDM Corp.
  • Wolther Kluwer
    Breakout Session
    Taking Customer Management to New Heights: How Wolters Kluwer Listens and Responds to Evolving Expectations
    Terese Fernandez, CMO, Wolters Kluwer
  • CX revisited
    Breakout Session
    CX Revisited: A Retrospective Panel Discussion with Engagement Expo "Alumni"
    Tim Benner, Samsung, Stephanie Wicky, Ryder System Inc., Kimberly Delaney, Guardian Life Insurance & Andrew Ashman, Lincoln
  • Sonic EMC
    Breakout Session
    Service Industry CX: Managing the Challenge of Rising Consumer Expectations
    Kevin Scanlon, EMC Corporation, Bill Linehan, RLHC & Doug Bryant, Sonic Automotive

Engagement & Experience Expo 2016 Coverage

What Past Attendees Are Saying

  • One of the great strengths of this conference is that it’s very well rounded in terms of program management, the metrics piece and senior leadership pieces.

    Jenn McMillen, GameStop

    I had a great time at the Expo and found sessions helpful and insightful.

    Adriana Venthencourt, Office Depot
  • Thank you for all of the support and guidance at the expo; we really enjoyed it.

    Xavier Torres, Points.com

    I thought the sessions overall provided a great look into the ‘world’ of customer loyalty.

    Jeff Storie, A.O. Smith

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!

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